Make buying simple from start to finish
- Make the cart and checkout work reliably
- Keep checkout easy to find and access
- Explain shipping costs and thresholds clearly
- Test the full buying journey after every update
- Fix issues before they cost sales
Maska already has the product, the retail footprint and the customer demand. The opportunity now is to turn those assets into an online experience that the brand deserves.
The online channel is attracting attention but failing to convert enough of it into completed purchases.
Traffic increased approximately 15% while completed orders fell approximately 38%. Reported conversion declined from 0.42% to 0.23%. Add-to-cart volume stayed comparatively stable, then substantially fewer shoppers reached and completed checkout. That pattern aligns with the purchase-path defects, frontend delay and product-confidence gaps observed in the audit.
The audit points to four clear opportunities: make buying more reliable, improve site speed, give shoppers better product information and connect the online experience to Maska's 22 stores.
At approximately 119,037 sessions over 90 days, Maska already has the attention. The work is to stop losing so much of it between discovery and purchase.
Directional scenarios, not forecasts or guarantees. The Shopify baseline will be reconciled at kickoff. Figures hold sessions and reported AOV constant and do not account for returns, discounts, fulfillment, payment fees, inventory constraints or channel-mix changes.
The work happens in three connected parts: immediate improvements, a premium storefront rebuild and ongoing ecommerce management.
Address the most urgent issues first so customers have a smoother experience while the new store is being built.
Create a premium storefront that is easier to shop, better represents Maska and is built to convert.
Use store data and hands-on execution to improve online sales while keeping the website, products and creative current, accurate and reliable.
The final Statement of Work will define the complete deliverables, priorities and service boundaries.
Advance product imagery allows launches to be prepared in larger batches, reviewed ahead of time and ready to publish when inventory arrives—reducing production costs, delays and last-minute work.
Styles, variants, copy inputs, dates and advance imagery arrive in planned batches.
Locked prompts, image standards and automation produce consistent first passes.
Brand quality, fit, exceptions and rerolls are reviewed before anything moves forward.
Products and collections are completed, merchandised and held publish-ready.
Inventory, dates, devices, tracking and promotional context are validated at launch.
I have spent 18 years building, fixing, growing and scaling ecommerce brands across Shopify, merchandising, creative, lifecycle marketing, paid acquisition, conversion and operations. Maska's opportunity is not isolated to one page or one channel. The value is knowing what to fix first, what not to break and how to turn the work into a system the business can actually run.
The senior operator in the room is the person doing the work.
Decisions are weighed against customer impact and business reality.
Scale the repeatable work without sacrificing brand quality.
One person responsible for priorities, execution and delivery.
The recurring fee covers the ongoing ownership and management of Maska's ecommerce channel and theme rebuild. The one-time implementation fee covers the concentrated stabilization, systems development and fall-readiness work at the front.
A brand-led Shopify rebuild designed to improve product discovery, customer confidence and conversion.
AI image and video production, brand elevation and digital guidelines.
Product launches, collection strategy and promotional site changes.
Ongoing CRO plus strategic cross-sells, bundles and complete-the-look merchandising to increase basket value.
Technical SEO, accessibility, analytics and tracking integrity.
App strategy, theme maintenance, cross-device QA, release governance and day-to-day website management.
These are deliberately excluded from the opening engagement and can be added later by mutual agreement.
Major POS migration, custom application development, unplanned third-party integrations, incomplete product inputs, exceptional variant complexity and rush launches may require reprioritization or separate written scope. No revenue or conversion outcome is guaranteed.
Maska has the brand. This engagement is intended to streamline e-commerce operations and to build the foundation for the growth it deserves.